Job Description

Delivering great experiences, in partnership with your scrum team and the larger design team, supporting digitization of customer journeys focused on the sales and servicing experiences for our customers and team members. This includes: Designing omni-channel experiences Automating manual processes and encouraging digital self-service Replacing legacy banker experiences with new team servicing capabilities Enabling bankers and support team members to see what the customer sees Acting autonomously and independently with the versatility and expertise to provide all common UX deliverables including: Flows, Wireframes, Design Specifications, and Content Decks Partnering closely with product managers, scrum masters, developers, researchers, business analysts, and legal/compliance, from aligning on customer and business goals, to managing expectations about design deliverables to shipping the ultimate experience Estimating and scoping design work; ensuring design deliverables are done sprint(s) ahead of development You will use facilitative leadership skills to drive to the best outcome for stakeholders, resulting in others learning from you and inspiring others to want to work with you Speaking to the details of the design deliverables and user stories, answering questions and resolving ambiguities Grooming user stories with the scrum team and identifying design-related user stories in the backlog

Skills

• Knowledge and understanding of project management principles: managing projects from beginning to end; that vary in scope and complexity
• Leadership experience
• Excellent verbal, written, and interpersonal communication skills
• Outstanding problem solving and decision making skills
• Strong presentation skills
• Experience driving design through the full product development cycle (discovery, concepts, prototypes, specs)
• Strong communication skills
• Consistently articulate a strong design rationale
• Experience managing creative design efforts in a complex environment
• Expertise with common design tools (e.g., InVision, Sketch, Photoshop)

About the Company:

Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 8,050 locations, 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 38 countries and territories to support customers who conduct business in the global economy. With approximately 265,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 26 on Fortune’s 2018 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.

Job Description

Delivering great experiences, in partnership with your scrum team and the larger design team, supporting digitization of customer journeys focused on the sales and servicing experiences for our customers and team members. This includes: Designing omni-channel experiences Automating manual processes and encouraging digital self-service Replacing legacy banker experiences with new team servicing capabilities Enabling bankers and support team members to see what the customer sees Acting autonomously and independently with the versatility and expertise to provide all common UX deliverables including: Flows, Wireframes, Design Specifications, and Content Decks Partnering closely with product managers, scrum masters, developers, researchers, business analysts, and legal/compliance, from aligning on customer and business goals, to managing expectations about design deliverables to shipping the ultimate experience Estimating and scoping design work; ensuring design deliverables are done sprint(s) ahead of development You will use facilitative leadership skills to drive to the best outcome for stakeholders, resulting in others learning from you and inspiring others to want to work with you Speaking to the details of the design deliverables and user stories, answering questions and resolving ambiguities Grooming user stories with the scrum team and identifying design-related user stories in the backlog

Skills

• Financial services industry experience
• Knowledge and understanding of project management principles: managing projects from beginning to end; that vary in scope and complexity
• Leadership experience
• Excellent verbal, written, and interpersonal communication skills
• Outstanding problem solving and decision making skills
• Strong presentation skills
• Experience driving design through the full product development cycle (discovery, concepts, prototypes, specs)
• Strong communication skills
• Consistently articulate a strong design rationale
• Experience managing creative design efforts in a complex environment
• Expertise with common design tools (e.g., InVision, Sketch, Photoshop)

About the Company:

Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 8,050 locations, 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 38 countries and territories to support customers who conduct business in the global economy. With approximately 265,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 26 on Fortune’s 2018 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.