Job Description

Work closely with Product managers, Developers & Marketing /Customers to create intuitive, user-friendly product that accommodate customer needs and technical requirements from Engineering. We are looking for freethinkers who are able to discover, understand, and communicate the business requirements of our clients, the emotional desires of their customers, and the context in which these two come together. Design and specify user interfaces and information architecture using participatory and iterative design techniques, including observational studies, customer interviews, usability testing, and other forms of requirements discovery wherever required. Maintain and document component library as per the design changes and feature requirements. Conduct user feedback sessions using a wide range of research methods : remote user interviews, surveys, usability testing, unmoderated research, etc. to achieve your objectives. Your research should consist of a mix of problem validation, foundational research, and strategic research projects. Be aware of latest UX/UI design patterns, frameworks, libraries and guidelines across web, iOS, Android, windows etc. Document every rational/arguments/processes behind design decisions and provide your developers a detailed documentation for design implementation.

Skills

• An understanding of Design Thinking methodologies, Profound UI design skills with a solid portfolio of design projects that demonstrates strong problem solving, interaction and visual design skills.
• Strong sense of typography, imagery, colors, composition and motion. Support design decisions using data, including competitor design styles, customer feedback, user research insights.
• Good understanding of Design system and advanced knowledge of Figma’s design tool, including its use in maintaining design systems libraries.
• Experience building and managing design assets and documentation for design system components. You’ve tailored design systems tools and workflows for the unique needs for your organization.
• Ability to communicate ideas into visuals on different platforms.
• Excellent communication and organization skills.
• Understand technical constraints and guidelines as they apply to design for digital platforms; including web, iOS and Android. Awareness of accessibility, localization and inclusive design principles and best practices.

About the Company:

Our results with India's leading brands show that we are at least 2x better than any other WhatsApp marketing or chatbot solution in the market. We help some of the best ecommerce brands leverage WhatsApp into a major revenue stream through-

1. The world's first Drip Campaign system for WhatsApp Marketing
To double your conversions for abandoned checkouts and reorder campaigns
2. A Human-level Sales Assistant
To boost your website conversions by 10%
3. A Customer Support Automation Chatbot
To automate 70% of your support tickets
4. An Ecommerce Helpdesk