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  • Permanent User Researcher Amadeus Labs Bangalore, KA 9+ Yrs Jan 09,2023

    User Researcher

    Amadeus Labs

    Posted on Jan 09,2023

    Experience : 9+ Yrs
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    Qualification : Graphic Design, Interaction Design, Industrial Design, Product Design, Any design related field, Any Degree in Design, Any design related field
    Location : Bangalore   

    Job Description

    Responsible for driving Product/Service Definition and UX strategy Work with customers and product management to help develop a product vision from a user point of view. Define and lead the UX research plan (including objective, scope, participant profile, and methodologies. Define detailed research protocol and conduct research accordingly. Create reports and conduct presentations to share results with internal stakeholders and external clients, delivery can include personas, mental models, customer journey maps, service blueprints, user tasks, and needs analysis, design guidelines. Work with Amadeus research partners when needed. Conduct cognitive walkthrough/heuristic evaluation and share the results with stakeholders. Facilitate ideation design sessions with stakeholders and provide design guidelines based on research findings. Work with interaction/visual designers to make sure the final delivery is consistent with research findings. Research plan and protocol. Personas, User tasks and needs analysis, mental models, customer journey maps, service blueprints. Usability testing report and UX metrics analysis. Heuristic Evaluation Analysis.


    • Relevant product research experience, either in an end-to-end, usability, or generative setting.
    • Expert on applying UCD process, human computer interaction theory and usability principles.
    • Expert on research techniques including field studies, contextual interviews, focus groups, participatory design, card sorting, surveys, formative and summative usability testing, comparative usability testing, etc.
    • Familiar with statistics.
    • Strong analytical and excellent communication skills.
    • Strong team player.

    About the Company:

    Amadeus Labs, the second largest site of the Amadeus IT group, landed in Bangalore in the year 2012. We are an innovation-driven, research lab with over 1600 of the brightest tech minds coming together to shape the future of travel.


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