Job Description

Lead the overall Contact Center design strategy and innovation and deliver a cohesive and quality experience by actively collaborating internally and externally. Own the architecture of the Contact Center and be the gatekeeper. You will be responsible for illustrating how details fit into a bigger picture for the users, product, platform, and Zoom and socializing it with stakeholders, partners, and other designers. Communicate strategy, vision, and potential improvement solutions. Be responsible for executive-level storytelling that elaborates the problem, root cause, and design solutions that encompass the overall strategy of the Contact Center. Partner with the design systems team and strategize for the growth of the Contact Center design systems and consistent design. Advocate and enhance the Zoom Brand experience within the design team and the cross-functional partners. Build a strategic partnership with PM and Eng org at Zoom. Identify and work with key contacts from Product, Design, Engineering, Marketing, and Legal to tackle ambiguous problems. Be well versed in the Zoom Product ecosystem and user journey. Drive a group consensus for sustainable and quality design solutions by actively aligning the team’s knowledge of the problem and root cause. Take a smart and calculated risk to drive a design decision. The decision will always be for the strategic growth and quality of all Contact Center and Zoom Products. Articulate your vision and rationale through various design artifacts, and deliver complete solutions for the product and design organization. Help mentor and inspire other designers.

Skills

• Strong knowledge of user experience design processes and methodology for web apps.
• Proficiency with Figma (our primary design tool) or the ability to adapt to it.
• A passion for creating products that balance function and emotional impact on people.
• Excellent communication and collaboration skills.
• Ability to run usability testing and user research is a must.
• Experience in the enterprise b2b space working on complex products.
• Knowledge of Salesforce, Zendesk, and/or ServiceNow integration is a must.

About the Company:

Zoomies help people stay connected so they can get more done together. We set out on a mission to make video communications frictionless and secure by building the world’s best video product for the enterprise, but we didn’t stop there. With products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinar, we bring innovation to a wide variety of customers, from the conference room to the classroom, from doctor’s offices to financial institutions to government agencies, from global brands to small businesses.

Job Description

Ability to create responsive web pages using HTML5, CSS 3. Should have worked with Figma and Sketch. Knowledge of Bootstrap framework is a plus. Should have worked with Sass or Less css architecture. Minimum 4 years of experience using Javascript, Jquery. Developing and providing maintenance support for WordPress site. Design and build responsive, cross-browser compatible pages using Wordpress (including localized versions of pages). Assist with helpdesk tickets and troubleshooting as needed Optimizing page speed of WordPress sites Create and maintain the documentations of development work. Work closely with the members of Web Team and internal customers

Skills

• Experience developing pages in Wordpress should be an advantage.
• Familiarity with debugging and browser testing.
• Experience with cross-browser compatibility and responsive web design
• Good communication and interpersonal skills, and ability to work to deadlines

About the Company:

Zoom helps people stay connected so they can get more done together. From meetings, chat, phone, and webinars to conference room systems and online events, Zoom powers all your communication needs. Our secure, reliable video platform offers a high-quality experience that is easy to manage, use, and customize.