Job Description

Identify research projects, develop a research framework and select appropriate methods and mix of primary and secondary research to suit project needs, timelines and resourcing Collaborate with product manager, UX designer, and service designer to understand research gaps, and work cross-functionally with multiple stakeholders to probe research objectives and opportunities Lead end-to-end product discovery process – including driving research objectives, hypotheses, methodology, execution, analysis, and communication Effectively and clearly communicate key insights in compelling, actionable, and engaging ways Develop budgets and timelines for research projects showing good judgement when evaluating research opportunities, e.g. determines the importance, urgency, and impact Recruit participants for research studies and conduct studies and interviews Work with data team to query and synthesise insights that support designers’ or product managers’ hypothesis Reasonably challenge hypotheses and assumptions made by the business or product teams and act as an advocate for the user Manage through ambiguity, work autonomously and strike a balance between usability, feasibility and viability when validating solutions

Skills

• Proven experience of advocacy for the customer and applying user research insights to product and design outcomes
• Customer research experience in enterprise/business software, developer tools, IT, or other systems
• Experience working with a wide range of both qualitative and quantitative methods including in-depth interviews, remote research, prototype testing, usability testing, surveys, user log analysis, longitudinal studies, market landscape analysis
• You have worked together with product managers and designers to translate research findings into product decisions and design solutions
• You are a great storyteller and communicator, able to speak fluently to business people, designers, engineers and other stakeholders
• Be able to describe user problems and business opportunities to a variety of stakeholders by leveraging both quantitative and qualitative data

About the Company:

IMMO is Europe’s first technology-led residential real estate platform, designed to create quality portfolios of existing single-family rental (SFR) housing at speed and scale.

We’ve built a unique end-to-end solution, providing institutional partners with sourcing, acquisition, portfolio management, lettings and property management, enabling them to drive performance and maximise returns.