Job Description

Become an expert on the users within your allocated area of coverage: know how they use GitLab, their pain points, their workflows, etc. Collaborate with Designers, Product Managers and Engineers on research projects. Conduct all stages of UX Research: identifying, planning, driving, conducting, analysing and reporting. Use a variety of qual and quant research methods to apply to research questions. Be an advocate for research with your stakeholders, guiding them on best practice and enabling them to conduct their own research where required.

Skills

• Deep experience running mixed-methods research.
• Strong stakeholder management experience - get buy-in from your stakeholders on the work you're doing, balancing short term work with long-term, strategic projects.
• Experience working in a highly iterative, fast paced environment. Have the ability to pivot with sudden changes in direction.
• Must have experience working on a developer tooling product, or partnering directly with developers.
• Self-motivated and self-managing .
• Experience with workflows and tooling used by engineering, design and product teams

About the Company:

GitLab is a complete DevOps platform, delivered as a single application, fundamentally changing the way Development, Security, and Ops teams collaborate and build software. From idea to production, GitLab helps teams improve cycle time from weeks to minutes, reduce development costs and time to market while increasing developer productivity.

Job Description

You'll work alongside UX Researchers, Product Managers, other Product Designers, and Engineers to iterate on new features and user journeys in GitLab. You'll develop a UX vision for the categories within Observability and deliver upon this vision iteratively. You'll utilize wireframes, prototypes, sketches, user flows, mockups, hi-fidelity visual designs, and any other artifacts you believe are necessary to convey your design thinking and ideas. You'll engage with our user base and the wider GitLab community to understand their pain points and work toward long-term fixes that enable them to achieve their goals. You'll partner with UX Researchers & PMs on problem validation studies to understand the problem space you're operating within. You'll leverage solution validation studies to validate your solutions and proposed directions. You'll gather user needs through user interviews or contextual inquiries and will convert those into user requirements. Gain a deeper understanding of the Product Designer workflow by reading our handbook .

Skills

• You want to help shape the direction of our Observability group and contribute to the designs that deliver on that vision.
• You love diving into complex problems and are excited by the prospect of operating as a Product Designer in an ambiguous problem space.
• You understand frontend code or the limitations of frontend technology. You can demonstrate this through your hands-on coding skills, your experience with Git, or by showing us you have a deep understanding of the needs of engineers you've worked with previously.
• You enjoy getting involved in discovery research and solution validation, and you continually look to improve your user research abilities.
• You're able to showcase work that shows us your ability to create the deliverables required for this role. For example, Data Visualizations, JTBD, competitive evaluations, low fidelity wireframes, high fidelity mockups, prototypes, journey maps, storyboards, design vision, and so on.
• You're able to effectively collaborate with Product Managers, UX Researchers, and Engineering partners.
• The idea of playing a part in the evolution of our Pajamas Design System is truly exciting to you.
• Our values of Collaboration, Results, Efficiency, Diversity, Iteration, and Transparency resonate with you.
• You'll thrive in an environment where self-learning and self-service are encouraged and instilled as a part of our culture.

About the Company:

GitLab is a complete DevOps platform, delivered as a single application, fundamentally changing the way Development, Security, and Ops teams collaborate and build software. From idea to production, GitLab helps teams improve cycle time from weeks to minutes, reduce development costs and time to market while increasing developer productivity.