Job Description

Analyze requirements for new features and products and collaborate with Product Management team for requirement analysis and clarification. Propose and document approaches/designs for stated requirements and present them for review by all stakeholders. Provide high level effort estimates and delivery schedule for projects being worked upon by the team. Develop and deliver new features and support of existing products, using the team at his/her disposal. Monitor and maintain adherence to committed schedule and highlight risks and exceptions in a timely manner. Ensures that the team adheres to Rules of Engagement for Engineering regrading development process and organization-wide collaboration. Maintains quality of delivery by ensuring that the team tests the product areas impacted by code churn (feature development as well as fixes) and creates automated tests where possible. Provide detailed documentation and deliver demos on the work delivered by the team to help, QA create Test Cases Documentation team to create documents for releases - Release Notes, User Guides Participate in internal training sessions and demos to share expertise with other Product teams/team members. Mentor team members so that they develop good coding practices, in-depth product knowledge and appreciation for processes. Collaborate with team members in other geographies for requirements/design clarifications and status update. Travel to other geographies, during project initiation phase, and for direct customer support.

Skills

• Knowledge and experience of programming in HTML 5, Javascript, TypeScript, CSS and pre-processors e.g. Less, and using libraries like jQuery and Bootstrap.
• Experience of SPA/PWA/front-end frameworks like AngularJS, Angular 2+ or Vue.js etc.
• Knowledge of JS/TS unit testing frameworks (Mocha, Jasmine, Pester, etc.) and UI test automation (e.g. Selenium)
• Good understanding of usability/accessibility and mobile-first principles.
• Good understanding of Web Services (e.g., RESTful services), including the ability to programmatically interact with data formats, including XML and JSON
• Experience with development support tools (Netbeans, Visual Studio Code, Jira, Subversion)
• Good inter-personal skills and ability to manage and mentor a 2-3 person team
• Ability to lead and manage multiple projects at various stages of development simultaneously.
• Excellent verbal and written communication skills in English language.
• Flexibility to work out of hours on need basis.

About the Company:

eGain (NASDAQ: EGAN) is the leading provider of cloud customer engagement hub software. For over a decade, eGain solutions have helped improve customer experience, optimize service process, and grow sales across the web, social, and phone channels. Hundreds of the world's largest companies rely on eGain to transform their fragmented sales engagement and customer service operations into unified Customer Engagement Hubs (CEHs).