Job Description

Identify opportunities to operate our servicing network more efficiently by leveraging our global assets and best practices in new/different ways Undertake UX research activities to help evaluate, design and test new servicing experiences and/or enhancing existing ones. Partner closely with Product and Engineering teams to come up with the best design solutions. Ensure solutions are consistent and designed according to user centered principles Produce high fidelity designs and interactive prototypes for both business and engineering teams to consume Be the voice of the customer to internal teams and business partners - and feed in appropriate recommendations based on insights to drive development and decision making Give and solicit feedback from fellow designers in order to constantly raise the bar

Skills

• Familiarity working in lean/agile product development environment
• Fluency in current industry UX design tools, most notably, Sketch, Invision, and/or other UX prototyping software
• Ability to simplify and turn complex interactions into intuitive user experiences and to clearly communicate how individual journeys align/don’t align to user and business goals
• Excellent influencing/communication skills, both written and verbal
• Comfort and experience in working with both business and technology groups
• Demonstrated ability to manage ambiguity and drive results in a fast-paced environment
• Ability to build strong Blue Box linkages at all organizational levels
• Strategic thinker with the ability to work through complex business and operational problems
• Global role with flexibility in work hours required

About the Company:

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day.

Job Description

Identify opportunities to operate our Capability more efficiently by leveraging our global assets and best practices. Stays on top of digital trends, emerging technologies, and new tools to continually improve the team’s position as experts in usability Undertake UX research activities to help evaluate, design and test new servicing experiences and/or enhancing existing ones. Work collaboratively with peers (UI designers, Product, Engg developers, speech scientists) as well as customers to create user-centered IVR designs Ensure solutions are consistent and designed according to user centered principles. Produce high fidelity designs and interactive prototypes for both business and engineering teams to consume. Be the voice of the customer to internal teams and business partners - and feed in appropriate recommendations based on insights to drive development and decision making. Conduct usability testing (A/B testing)

Skills

• Bachelor's Degree in Computer Science, Product/Interaction Design, or equivalent experience
• At least 3 years of experience in UX and UI required; strong understanding of user centered design principles and processes.
• Familiarity working in lean/agile product development environment.
• Fluency in current industry UX design tools, and other UX prototyping software.
• Ability to simplify and turn complex interactions into intuitive user experiences and to clearly communicate how individual journeys align/don’t align to user and business goals
• Excellent influencing/communication skills, both written and verbal
• Comfort and experience in working with both business and technology groups
• Demonstrated ability to manage ambiguity and drive results in a fast-paced environment
• Ability to build strong Blue Box linkages at all organizational levels
• Strategic thinker with the ability to work through complex business and operational problems
• Global role with flexibility in work hours required

About the Company:

American Express is a global services company, providing customers with exceptional access to products, insights and experiences that enrich lives and build business success.