Job Description

Develop ethnographic research and contextual design investigations to understand customer behaviors, pain points, and needs, create/update and prototype digital user interfaces and physical products Responsible for understanding a client’s vision and intent; conducting stakeholder conversations and workshops Develops an understanding of users and customers through primary and secondary research, able to come up with a research plan and lead a team through the process of research and synthesis Bring research to life through personas, customer journeys, insight-opportunity frameworks, system maps, user stories, sketches and scenarios that meet your customer profiles in a multi-device approach Prepare low fidelity prototypes of digital solutions; ranging from paper sketches to wireframes or interactive prototype Presents Concepts and designs to the customer for review and iteration. Capable of working directly with customers in an iterative manner to improve prototypes. Able to explain the design philosophy verbally and convince stakeholders of the process. Engaging with solution architects and technical teams to deliver digital solutions

Skills

• Engaging with clients and client teams on a daily basis; demonstrated through experience
• Experience with ethnographic research (quant. and qual.), divergent exploration, conceptual development, and interaction design
• Hands-on experience with design and research tools; like Sketch, Adobe CS, Invasion, etc.
• Ideally, experience in the start-up scene and/or with innovative tech firms, e.g., founding of own start-up or Silicon Valley or Indian tech startup history, large or complex system integration projects
• Strong drive and motivation
• Possesses curiosity for the technical environment, UI, web and mobile applications

About the Company:

Airtel Payments Bank is a differentiated bank that provides essential financial services to its customers. In order to cater to the needs of the underserved and unbanked population in the country, our products are built as a solution to the problems posed by traditional banking – from long queues to endless documentation to inconvenient travelling. We aim to make banking simpler, more convenient, and more intuitive.

Job Description

Develop ethnographic research and contextual design investigations to understand customer behaviors, pain points, and needs, create/update and prototype digital user interfaces and physical products Responsible for understanding a client’s vision and intent; conducting stakeholder conversations and workshops Develops an understanding of users and customers through primary and secondary research, able to come up with a research plan and lead a team through the process of research and synthesis Bring research to life through personas, customer journeys, insight-opportunity frameworks, system maps, user stories, sketches and scenarios that meet your customer profiles in a multi-device approach Prepare low fidelity prototypes of digital solutions; ranging from paper sketches to wireframes or interactive prototype Presents Concepts and designs to the customer for review and iteration. Capable of working directly with customers in an iterative manner to improve prototypes. Able to explain the design philosophy verbally and convince stakeholders of the process. Engaging with solution architects and technical teams to deliver digital solutions

Skills

• Possesses curiosity for the technical environment, UI, web and mobile applications
• Passion for the design of digital products and services; awareness of trends
• Outstanding all-around problem-solving skills
• Interpersonal/ communication skills, including
• Self-motivated, takes initiative, possesses creative problem-solving skills and willingness to offer suggestions for improvement; builds relationships to leverage resources
• Demonstrated diligence, attention to detail, and technical intuition.
• Service-oriented, flexible, positive team player
• Possesses organization skills and composure: ability to handle competing priorities and to work effectively in a challenging fast-paced environment
• Exercises judgment in managing confidential/sensitive information; trustworthy

About the Company:

As India’s first Payments Bank, we aim to give every Indian access to an equal, effective, and trustworthy banking experience.

Airtel Payments Bank is a differentiated bank that provides essential financial services to its customers. In order to cater to the needs of the underserved and unbanked population in the country, our products are built as a solution to the problems posed by traditional banking – from long queues to endless documentation to inconvenient travelling. We aim to make banking simpler, more convenient, and more intuitive.

Job Description

Develop ethnographic research and contextual design investigations to understand customer behaviors, pain points, and needs, create/update and prototype digital user interfaces and physical products Responsible for understanding a client’s vision and intent; conducting stakeholder conversations and workshops Develops an understanding of users and customers through primary and secondary research, able to come up with a research plan and lead a team through the process of research and synthesis Bring research to life through personas, customer journeys, insight-opportunity frameworks, system maps, user stories, sketches and scenarios that meet your customer profiles in a multi-device approach Prepare low fidelity prototypes of digital solutions; ranging from paper sketches to wireframes or interactive prototype Presents Concepts and designs to the customer for review and iteration. Capable of working directly with customers in an iterative manner to improve prototypes. Able to explain the design philosophy verbally and convince stakeholders of the process. Engaging with solution architects and technical teams to deliver digital solutions

Skills

• Engaging with clients and client teams on a daily basis; demonstrated through experience
• Experience with ethnographic research (quant. and qual.), divergent exploration, conceptual development, and interaction design
• Hands-on experience with design and research tools; like Sketch, Adobe CS, Invasion, etc.
• Ideally, experience in the start-up scene and/or with innovative tech firms, e.g., founding of own start-up or Silicon Valley or Indian tech startup history, large or complex system integration projects
• Strong drive and motivation
• Possesses curiosity for the technical environment, UI, web and mobile applications

About the Company:

Airtel Payments Bank is a differentiated bank that provides essential financial services to its customers. In order to cater to the needs of the underserved and unbanked population in the country, our products are built as a solution to the problems posed by traditional banking – from long queues to endless documentation to inconvenient travelling. We aim to make banking simpler, more convenient, and more intuitive.